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FREQUENTLY ASKED QUESTIONS |
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1. |
How many documents reside in the Underwriting
Library? |
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There are approximately 7000 documents
in the new Underwriting Library spread over nearly 800 directories. |
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2. |
How frequently is the Underwriting Library updated? |
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New documents are typically delivered monthly. Older
content is pruned on an as-needed basis. |
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3. |
Why do I have to provide my
email address to use the Bookmarking or Show Notes features? |
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These features require us to maintain
information that is unique to each user. While we do use “persistent
cookies”, they are not always reliable since they can be cleared
from a user’s browser, turned off entirely, or not available with
the user operates under a different computer or browser. In order to
preserve the information provided by the user, we ask for their email
address, since that is a unique identifier. This information is NEVER,
under any circumstances, used for other purposes. |
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4. |
How come when I open some
files I am taking to the Document View page, but other times they appear
directly
in PDF or Word Viewer? |
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The vast majority of the document
contents have been re-purposed from their original format and saved in
XML form based on the DocBook standard. This enables us to readily search
them and easily format them for a variety of different presentation outputs,
including HTML, PDF and MS Word. However, not all documents have currently
been converted, and they are presented in the native format, which is
usually either PDF or Word. When you click on one these, they are presented
in the “viewer” plug-in appropriate to your operating system
and browser.
If you currently cannot PDF files, please download the free Acrobat
Reader plug-in from Adobe’s web site.
Microsoft offers a similar viewer
for Word documents
in the event you do not have Microsoft Word. |
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5. |
When emailing, sometimes I
have the option of sending the attachment(s) as Word or PDF. Other times,
I am limited to only one choice. Why? |
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See question #4. Most of
the time when emailing attachments, you can choose the format for the
attachment
(on a file-by-file basis). However, some files can only be sent in a
predetermined format. |
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6. |
I found some errors or typos
in the documents. Who do I contact to get them corrected? |
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We welcome any feedback you can
provide! Please use the Contact Us form
to report any errors you may find. |
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7. |
I have new content I’d
like to submit for the Library. What is the procedure for getting it
included? |
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Please use the Contact
Us form
to suggest new content. |
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8. |
I’d like to use the
application offline. Is that an option? |
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Yes, we are working on a stand-alone
(CD) version of the Underwriting Library that can be run while not connected
to the Internet. It is scheduled
for a 2003 Q3 release. When it’s available, a link will be made
available on this web site. |
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9. |
I’ve noticed some documents
that were on the previous version of the Underwriting Library are not
currently present on this one. Is there any way to access the old application? |
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We anticipate keeping the older
version of the Underwriting Library online until Q4 2003. You can access
it here. |
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10. |
What browsers and browser
versions are supported with this new release? |
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We currently tested the application under IE
5.0 and above, Netscape Navigator 6.0 and above (including Mozilla),
and Opera 7.0 and above. |
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